- What happens if I lose my MetroHealth ID Card?
Inform MetroHealth HMO and a replacement ID card will be produced for you at a cost of N500 only.
- Does every member of my family have to use the same primary care physician?
No, each family member may choose a different primary care physician.
- If I do not attend hospital over a 12 month period, is there any form of refund or compensation paid to me at the end of one year?
There is none because the HMO plan operates just the same as a regular insurance policy. The premium is not refundable.
- What happens if I go to the hospital and I am told that the service I require is not covered?
At the beginning of the health plan period, you will receive a health plan handbook in hard and electronic form which contains the medical benefits covered. Kindly Contact our call centre to validate the plan benefits.
- How often can I change my Primary Care Provider?
You are only allowed to change your Primary Care Provider once a month and the change will be effected from the 1st day of the subsequent month.
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